Terms & Conditions
Protection...for the both of us...
There comes a time when a business is starting that you must establish terms and conditions in order to protect your business from those who seek harm. We have a few but vital causes that you are agreeing to when your purchase from Lotus Organics!
1. There are no returns/refund- if there must be a return it must be regarding how the product has disturbed your daily skin condition, and tangible proof must be given. Due to the hygienic content of the product we MUST enforce this.
2. If there is any discrepancy with your order; that must be brought to our attention within 30 days of delivery ( when the package is delivered to your mailbox) Missing orders must have proof that item was not received ( photo evidence)
3. We get a lot of emails, FB messages, DM on IG; it takes us about 3 days to get to each email due to the sheer growth of our company. Thanks to you! Please have patience with us as we get to every email!
4. Processing and shipping has begun to rise due to the volume of sales we are intaking; due to this influx we will periodically extend production days to give the alchemist time to produce small batches for shipment. This keeps the quality high!
5. We communicate a lot through our social media pages! for the most updated information make sure to follow our facebook and or IG page for product information!
6. we are a BLACK OWNED COMPANY; and we are very proud to promote our heritage, and people along with it. DO NOT message us to "advise our words" Shove your opinions where the sun dont shine.
7. If there are any questions on the deodorant please make sure to email us before purchase; using our product is a part of your journey, and we would like to make sure this is a useful tool for you and your family. Ask as many questions as you can. Natural made deodorant is not the same as store bought!
8. If an order has been delayed please take the time to email us as soon as possible; this is a follow up to #2. Any time over the 30 day period has been deemed invalid; and using a PAYPAL hold will not help. (Paypal has been made aware of my terms and conditions)
9. If you have any issue with our company please make sure to speak to the owner in a reputable manner; any form of disrespect will be a permanent swift fix.
10. Please be aware that if your purchase items with the intention of placing a claim with no line of communication that you will be charged with fraud to the fullest extent.
Thank you for shopping with Lotus Organics
Due to the high quality of our products; it requires us a minimum of 6-7 business days to create our items. We are a small batch company driven by high-quality ingredients to provide to our customers.
After processing items are shipped by USPS 3-5 business days, unless free shipping is obtained in which items arrive within 3 days.
Please take this into account when ordering!
Packages mis-shipped to wrong addresses due to failure of change in address** (This may be rectified if move was RECENT (30 days recent). Do not qualify for a refund; 1 option may be redeemed at the post office. All packages sent through USPS are insured by owner; customer may redeem package value by filing a claim with the post office. Proof of purchase, tracking and up to 7 to 10 days waiting times are required.
Packages lost in transit or stolen from know post offices with high rates of theft may be replaced without charge.
Please take care to use current shipping address; we innerstand that moving is very haphazard, and quite hard to change what has been a home for a period of time. Help us make sure your products make it to their destination